Refund policy

Return & Refund Policy

Because our products are fresh and perishable, we’re unfortunately unable to accept general returns or exchanges. We truly appreciate your understanding, as this helps us maintain the highest quality and safety standards for all our customers.

Damages and Issues

Your experience matters to us.
Please check your order upon arrival. If something isn’t right, such as receiving a damaged, defective, or incorrect item, please reach out to us at info@buysourplumusa.com within 48 hours of delivery.

To help us resolve things quickly, please include:

Your order number
A short description of the issue
Photos of the product and packaging

Once reviewed, we’ll gladly offer a replacement or refund, depending on the situation.

Non-Returnable Items

As much as we’d love to accommodate every request, we’re unable to accept returns or exchanges for:

Change of mind
Personal taste preferences
Orders placed incorrectly

This policy ensures that every product we deliver remains fresh and safe for everyone.

Refunds

If your request is approved, your refund will be processed to your original payment method within 10 business days.
(Please note that your bank or card provider may need a few additional days to complete the process.)